SHIPPING & RETURNS

SHIPPING

Each tapestry is rolled carefully.

Shipped from wherever I’m anchored — Mallorca, Sicily, the Aegean — always by tracked post.

Allow 2-14 days for preparation and handling. Depending on where I am currently anchored times may vary before I can send the package.

SHIPPING TIMES VARY DEPENDING ON THE DESTINATION. if a certain time limit is important for the package to arrive within, please send me a message and i will have look if it seems possible or not.
I AM NOT RESPONSIBLE FOR ANY DELAYS DUE TO CUSTOMS.

You’ll receive tracking details once your piece begins its journey.

International Orders

I ship worldwide. Import duties or customs fees are not included and may apply depending on your country — these are the responsibility of the collector.

RETURNS

Each artwork is a one-of-a-kind original, made slowly by hand. Because of this: returns and exchanges are not accepted.

This aligns with EU consumer law exemptions (Directive 2011/83/EU, Article 16) for “clearly personalized goods.” Original artworks fall under this category, as each piece is unique and cannot be resold.

Please read descriptions carefully before purchasing, and don’t hesitate to contact me with questions before placing an order.

If your piece arrives damaged, please write to me within 5 days of delivery with clear photos of the damage and the packaging.

A CANCELLATION IS POSSIBLE UNTIL THE PACKAGE HAS BEEN HANDLED TO THE CARRIER.

DAMAGED IN TRANSIT?

If your piece arrives damaged, send an email to contact@siaarnell.com within 5 days of delivery, providing:

• Clear photos of the damage

• Photos of the packaging

• Your order number

QUESTIONS?

Email me at contact@siaarnell.com before purchasing if you need more details or help choosing the right piece. I’m happy to help.